Human Sigma: Managing the Employee-Customer Encounter

Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success.

• | Author: Jim Asplund, John H. Fleming
• | Publisher: Gallup Press
• | Publication Date: Oct 28, 2007
• | Number of Pages:
• | Language:
• | Binding: Hardback
• | ISBN-13: 9781595620163
• | ISBN-10: 1595620168