Mapping Experiences: A Complete Guide To Creating Value Through Journeys, Blueprints, And Diagrams

This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.

• | By (Author): James Kalbach
• | Publisher: O'Reilly Media, Inc, USA
• | Publication Date: Nov 30, 2020
• | Country of Publication: United States
• | Number of Pages: 400 pages
• | Language: Unknown
• | Binding: Softback
• | ISBN-10: 1492076635
• | ISBN-13: 9781492076636