Sale Quick view Add to Cart BIFF for Lawyers and Law Offices: Your Guide to Respectful Written Communication with Clients, Opposing Counsel and Others £15.95 £12.92 HCI Press
Sale Quick view Add to Cart BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns £10.99 £9.21 HCI Press
Sale Quick view Add to Cart Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict £11.99 £9.96 HCI Press