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Effective Complaint Management: The Business Case For Customer Satisfaction
Springer International Publishing AG
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Springer International Publishing AG
Effective Complaint Management: The Business Case For Customer Satisfaction
Further, it discusses the relevant 'backstage' tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
- | By (Author): Bernd Stauss
- | Publisher: Springer International Publishing AG
- | Publication Date: Feb 18, 2019
- | Country of Publication: Switzerland
- | Number of Pages: 495 pages
- | Language: English
- | Binding: Hardback
- | ISBN-10: 3319987046
- | ISBN-13: 9783319987040
- By (Author):
- Bernd Stauss
- Publisher:
- Springer International Publishing AG
- Publication Date:
- Feb 18, 2019
- Country of Publication:
- Switzerland
- Language:
- English
- Number of pages:
- 495 pages
- Binding:
- Hardback
- ISBN-10:
- 3319987046
- ISBN-13:
- 9783319987040