Service Operations Management

Provides an introduction to service operations management, customer experience and satisfaction. The book discusses improvements to service processes and networking and technology. Also discussed is performance management, strategic changes and their management, and innovations and their relationship to service development.

• | : Jonah C. Pardillo
• | Publisher: Arcler Education Inc
• | Publication Date: Nov 01, 2019
• | Country of Publication: Canada
• | Number of Pages: 290 pages
• | Language: Unknown
• | Binding: Paperback / softback
• | ISBN-10: 1774072890
• | ISBN-13: 9781774072899