How to Manage the IT Help Desk : A guide for user support and call centre managers

Are you overworked, unappreciated and under-resourced? This book offers tools for measuring productivity and features ten steps for successful support, while User Support successes and failures are revealed in case studies. It also gives you techniques for justifying staff and other expenditure; gaining senior management support; and more.

• | : Noel Bruton
• | Publisher: Taylor & Francis Ltd
• | Publication Date: Nov 20, 2017
• | Country of Publication: United Kingdom
• | Number of Pages: NA pages
• | Language: Unknown
• | Binding: Hardback
• | ISBN-10: 1138435287
• | ISBN-13: 9781138435285