The Mediator's Handbook: Revised & Expanded fourth edition

The Mediator's Handbook presents a time-tested, step-by-step model for helping people work through conflict from first contact through reaching a lasting resolution. The Toolbox section details the skills mediators need to understand conflict,facilitate the process, and help participants make decisions.

Resolve workplace and community conflicts with proven mediation frameworks that achieve 85% success rates. Professional mediators reveal step-by-step processes used in thousands of successful mediations, from family disputes to corporate negotiations, with complete guidance for both new and experienced practitioners.

Why Professional Mediation Skills Are Essential:

Litigation costs average $50,000-200,000 per workplace dispute. Mediation resolves 85% of conflicts at under $5,000 while preserving relationships and preventing recurring issues.

What You''ll Master:

• Five-phase mediation process - systematic approach that works across all conflict types
• Advanced communication techniques - defuse emotion and focus on underlying interests
• Multi-party dispute strategies - manage complex organizational and family conflicts
  
• Cultural competency methods - navigate diverse community mediation successfully
• Professional development pathways - certification requirements and career advancement

Real-World Applications:

Used by Fortune 500 companies, family courts, and community organizations worldwide. Practitioners report 90%+ client satisfaction and 65% reduction in recurring conflicts.

Master the skills that turn adversaries into allies. Essential for HR professionals, managers, community leaders, and anyone who deals with conflict.

• | Author: Caroline C. Packard, Elizabeth Elwood Gates, Dr. Jennifer E., PhD Beer
• | Publisher: New Society Publishers
• | Publication Date: Oct 01, 2012
• | Number of Pages:
• | Language:
• | Binding: Paperback / softback
• | ISBN-13: 9780865717220
• | ISBN-10: 0865717222