ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide
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ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide

IT Governance Publishing
SKU:
9781787782136
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UPC:
9781787782136
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Description
ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.

ITIL Foundation Essentials - ITIL 4 Edition* is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. You can use it in place of writing revision notes, giving you more time to focus on learning the information you need to pass the exam.

Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:

  • Provides definitions of the key terms and concepts used in ITIL 4;
  • Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and
  • Explains the key figures and diagrams in the ITIL syllabus.

    • New for the ITIL 4 Edition:

  • Fully updated to reflect the changes introduced in ITIL 4.
  • New sections on the guiding principles of ITIL and the four dimensions of service management.

  • Updated overview of the ITIL Foundation exam.




  • | Author: Claire Agutter
  • | Publisher: IT Governance Publishing
  • | Publication Date: Apr 16, 2020
  • | Number of Pages:
  • | Language:
  • | Binding: Paperback / softback
  • | ISBN-13: 9781787782136
  • | ISBN-10: 1787782131
Additional Information
Author:
Claire Agutter
Publisher:
IT Governance Publishing
Publication Date:
Apr 16, 2020
Binding:
Paperback / softback
ISBN-13:
9781787782136
ISBN10:
1787782131
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