Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters

This book guides readers on a journey towards organizational effectiveness that supports a culture of service excellence. It provides a fresh perspective on how to apply Gemba Walks to identify new service delighters and make a lasting positive impression on customers. Using an abundance of color pictures and hand-drawn graphics, Robert Petruska

• | By (Author): Robert Petruska (Author)
• | Publisher: Taylor & Francis Inc
• | Publication Date: Jun 25, 2012
• | Country of Publication: United States
• | Number of Pages: NA pages
• | Language: NULL
• | Binding: Paperback / softback
• | ISBN-10: 1439886741
• | ISBN-13: 9781439886748