The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture

The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.

• | Author: breAnne O. Reeves, Robert Spector
• | Publisher: John Wiley & Sons Inc
• | Publication Date: Nov 10, 2017
• | Number of Pages:
• | Language:
• | Binding: Paperback / softback
• | ISBN-13: 9781119375357
• | ISBN-10: 1119375355