The Nordstrom Way To Customer Experience Excellence: Creating A Values-Driven Service Culture

The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.

• | By (Author): Robert Spector
• | Publisher: John Wiley & Sons Inc
• | Publication Date: Nov 10, 2017
• | Country of Publication: United States
• | Number of Pages: 224 pages
• | Language: Unknown
• | Binding: Softback
• | ISBN-10: 1119375355
• | ISBN-13: 9781119375357