The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research

Describes the principles that should always guide your interactions with participants from a real-world perspective. This title provides you with examples of how to apply these principles across a variety of situations throughout the user research process, from technical difficulties to emotional outbursts to awkward interactions.

• | By (Author): Donna Tedesco (Senior Usability Specialist), Fiona Tranquada (Senior Usability Consultant) (Author)
• | Publisher: Elsevier Science & Technology
• | Publication Date: Nov 21, 2013
• | Country of Publication: United States
• | Number of Pages: 364 pages
• | Language: NULL
• | Binding: Paperback / softback
• | ISBN-10: 0124047009
• | ISBN-13: 9780124047006