Overview
A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted - and thrived - during the COVID-19 pandemic.
- | : Simon Hudson (University of South Carolina), Louise Hudson (freelance journalist specializing in sport and travel writing)
- | Publisher: Goodfellow Publishers Limited
- | Publication Date: Mar 20, 2022
- | Country of Publication: United Kingdom
- | Number of Pages: 324 pages
- | Language: Unknown
- | Binding: Paperback / softback
- | ISBN-10: 1915097142
- | ISBN-13: 9781915097149
