A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted - and thrived - during the COVID-19 pandemic.
| : Simon Hudson (University of South Carolina), Louise Hudson (freelance journalist specializing in sport and travel writing)
| Publisher: Goodfellow Publishers Limited
| Publication Date: Mar 20, 2022
| Country of Publication: United Kingdom
| Number of Pages: 324 pages
| Language: Unknown
| Binding: Hardback
| ISBN-10: 1915097134
| ISBN-13: 9781915097132
Additional Information
Author:
Simon Hudson (University of South Carolina), Louise Hudson (freelance journalist specializing in sport and travel writing)