Customer Service for Hospitality and Tourism - 9781915097149

A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted - and thrived - during the COVID-19 pandemic.

• | : Simon Hudson (University of South Carolina), Louise Hudson (freelance journalist specializing in sport and travel writing)
• | Publisher: Goodfellow Publishers Limited
• | Publication Date: Mar 20, 2022
• | Country of Publication: United Kingdom
• | Number of Pages: 324 pages
• | Language: Unknown
• | Binding: Paperback / softback
• | ISBN-10: 1915097142
• | ISBN-13: 9781915097149