This book captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. It gives a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies.
- | By (Author): Leslie P. Willcocks
- | Publisher: SB Publishing
- | Publication Date: Feb 12, 2016
- | Country of Publication: United Kingdom
- | Number of Pages: 304 pages
- | Language: Unknown
- | Binding: Hardback
- | ISBN-10: 0956414567
- | ISBN-13: 9780956414564