Service Automation: Robots And The Future Of Work

This book captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. It gives a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies.

• | By (Author): Leslie P. Willcocks
• | Publisher: SB Publishing
• | Publication Date: Feb 12, 2016
• | Country of Publication: United Kingdom
• | Number of Pages: 304 pages
• | Language: Unknown
• | Binding: Hardback
• | ISBN-10: 0956414567
• | ISBN-13: 9780956414564