Overview
'The 'Xperience Level Agreement (XLA)(R) is the framework and commitment to apply XM in tech- driven organizations and ecosystems. The three technology management philosophies that influenced our way of working are Lean, ITIL, and Agile. XLA is the missing piece of the puzzle. Why? In just two words: Lean is ?No Waste?, ITIL is ?No Chaos?, Agile is ?No Delay?, and XLA is ?No Frustration.?
TOGAF(R) Standard, a standard of The Open Group, is a proven Enterprise Architecture methodology and framework used by the world's leading organizations to improve business efficiency. The TOGAF Certification Program has enabled more than 100,000 Enterprise Architects and trainers around the globe to demonstrate their proven knowledge of the framework and method.
''Xperience Level Agreement (XLA)® is the framework and commitment to apply XM in tech- driven organizations and ecosystems. The three technology management philosophies that influenced our way of working are Lean, ITIL, and Agile. XLA is the missing piece of the puzzle. Why? In just two words: Lean is No Waste, ITIL is No Chaos, Agile is No Delay, and XLA is No Frustration.
XLA® fosters curiosity, empathy, and courage to be customer-centric. This pocketbook explains the XLA framework and its practical use. We added a glossary to ensure we are all on the same page. This book is for those with an open mindset in IT, tech, outsourcing, and digital transformation.
Tech can drive us crazy and delight us. The omnipresence of digital technology underlines the need for Experience Management (XM).
XM is the discipline of designing, measuring and improving the experiences provided to customers, employees, and other stakeholders.
- | Author: Van Haren Publishing
- | Publisher: Van Haren Pub
- | Publication Date: Jun 12, 2023
- | Number of Pages:
- | Language: eng
- | Binding: Paperback / softback
- | ISBN-13: 9789401810005
- | ISBN-10: 9401810001
