The Human Touch: Personal skills for professional success

Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving. In today’s world, technical excellence is no longer enough to succeed. Whether you work in IT or any other part of your organisation, knowing what makes people tick is essential. This book does an excellent job of describing how people work together and what motivates them in practical ways that can be put to work immediately. This book provides a practical insight into the complex interfaces and relationships between people, technology, and the changing business landscape. It is a useful guide for managers and employers alike because without the ''human touch'' nothing is possible in the world of work All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.

• | Author: Debra Paul, Philippa Thomas, James Cadle
• | Publisher: BCS Learning & Development Limited
• | Publication Date: Dec 13, 2012
• | Number of Pages:
• | Language:
• | Binding: Paperback / softback
• | ISBN-13: 9781906124915
• | ISBN-10: 1906124914